When listening to a friend, relative, or even complete stranger in a time of need, have you ever said, "I know how to you feel"? Often times we may not have had the exact same experience, but the shared empathy can be comforting. The same concept is carried over to the business world when we attempt to get into the minds of our customers. And now technology is providing ways to truly experience life from another person’s perspective. The Georgia Tech Research Institute has developed gloves to simulate the struggle of those suffering from arthritis. It is estimated that approximately 46 million people in the United States suffer from some form of arthritis; in 2003–2005, 50% of adults 65 years or older reported an arthritis diagnosis (CDC). This has huge implications for a company’s R&D, especially for products marketed to the aging population of baby boomers. Ease of use should be a significant factor for such products and their packaging. Rumor has it that Kraft has already caught on quickly to this concept, using the arthritis gloves to test their "EZ Grip Lid" for a new instant coffee jar. It’s evidence of a deeper understanding of their target market. How well do you know yours?