Did You Know We Have a Customer Portal?
At Dion Label Printing, we are always striving to innovate our processes and make the experience of our customers as simple and pleasant as possible. We also take the requests and suggestions of our customers to heart. To that end, we’ve developed a new web-based customer portal that integrates with our internal Management Information System (MIS). Not only does Dion provide you with impeccable quality labels and outstanding customer support, now you will be able to conveniently check your order status, product details, and much more directly from your device!
This web-based portal is accessible on any device 24/7. Is it after hours and you just can’t wait for the response from your customer support representative? Log in wherever you are and find what you need. Here are a few of the key features we now offer through our portal:
View Order Details
You’ll be able to access all of your active products, including label images, item numbers, and other product details you may need for internal inventory tracking and product management. If you have a large number of SKUs or place multiple orders at one time, this feature is incredible useful for keeping organized. And not only will all your present order details be available, past orders are listed too for easy reference.
Check Order Status
In this age of Amazon, being able to quickly and easily check the status of an order is something many of us have come to expect from our suppliers.
This is one of the most frequent requests we’ve received from our customers, so we’ve made sure to include it to make our system as useful and detailed as possible. Not only will your status inform you if your order is “open” or “shipped,” we share what department your order is in, so you get an in-depth snapshot of how your label is progressing throughout our facilities. Is it with our art department in the proof creation process? Has it finished printing in our production department and now on one of our finishing presses getting the last touches? You’ll be able to check the status of all your orders at a glance with our intuitive portal.
When customers are reordering labels from us there are often art or copy changes that need to be made; however, sometimes you just need a very straightforward, exact re-order. Our system will now allow you to place re-orders conveniently from your device of choice!
Through our customer portal, you’ll also be able to access, download, and print documentation. If you’ve misplaced a packing list or invoice for completed orders, you can easily log in and get a copy instantaneously, rather than having to reach out to us and wait for an email.