CAREER OPPORTUNITIES

Dion Label Printing is continuously seeking highly motivated, quality employees. Dion Label attributes its success to the outstanding performance of its workers. Fresh faces and new ideas are always welcomed here in our state-of-the-art facility as we are always looking to improve and excel in the industry. Whether you are looking for part-time or full-time employment, Dion has a spot for you! To apply for any open positions stop by our facility to fill out an application or email our Human Resources department a cover letter and resume.

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Customer Care Coordinator
Dion Label Printing, Inc. is seeking a full-time Customer Care Coordinator to assist the Customer Care team on a full time basis.
 
KEY RESPONSIBILITIES
•    Coordinate product information, documentation and project requirements for the customer care team
•    Maintain a filing system
•    File information after order entry/order completion
•    Update products as Production Job Updates are received
•    Assist Customer Care Manager and Customer Care team with maintenance and growth projects
•    Answer and transfer calls via the company’s main line
 
POSITION DETAILS
•    Coordinate product information, documentation and project requirements for the customer care team

•    Pay commensurate upon experience

QUALIFICATIONS
•    Excellent written and verbal communication skills (including strong phone etiquette)
•    Exposure to general business processes; customer service, sales & marketing
•    Ability to work in a fast paced, collaborative environment
•    Strong problem solving and analytical skills
•    Strong computer skills with experience in Microsoft programs
•    Frequent walking and minor labor involved in day to day tasks of pulling, carrying and delivering printing plates and other job related materials
•    Experience in printing or similar business discipline preferred. Label Traxx experience is a plus!
 
ABOUT DION LABEL PRINTING
Dion Label Printing strives to elevate our customer’s brand through high-quality printed labels and packaging. With only seconds available to make a first impression, your label needs to make a lasting impact.  As a leader in the narrow web printing industry, we continuously endeavor for the highest quality service and product while pushing to innovate. Dion Label Printing was founded in 1969 and the facility is currently located on North Road in Westfield, Massachusetts.
 
APPLICATION DETAILS
To apply for this position, please send a cover letter and resume to Cat Frias via email. Please include "Customer Care Coordinator" in the subject line.  No phone calls please.
 
CONTACT INFORMATION
Cat Frias
Customer Care Manager
cfrias@dionlabel.com