Meet the Team: Catherine Frias

Clarissa Marchia • May 21, 2018
Cat-Employee

Position : Customer Care Manager

Years at Dion : 2 years

Responsibilities : "Train, mentor and develop Customer Care Representatives on all tasks responsible with their position, including daily interactions with their customers, both new and existing. Implement standard operating procedures to streamline overall customer care processes. Manage a high customer base effectively. Aim for customer success."

What do you love about your job? : "I love the diversity of the markets we reach on a daily basis. We never know what our day will hold as it mostly dictated by our customers which I think is both challenging and rewarding."

What drew you to Dion Label originally?  "Before applying to a position here I never knew label companies existed. After interviewing I thought the atmosphere and the people who worked here were really warm and inviting. I liked the idea of exploring a new side of customer care."

What has been your favorite label in recent years and why? : "I am a big fan of the Vanished Valley labels. I think their designs and flavor names are unique and fun. Another favorite is the Olliv Greek Organic Extra Virgin Olive Oil label by Metro West. The usage of Select UV gloss on top of matte lamination is exceptional!"

Outside of work activities, what do you do for fun?  "My three kids, Brody, Natalia and Sofia, always keep me on my toes. We like to enjoy the outdoors, go on weekend adventures, spend time with family and travel as much as possible. Seeing the world through a kid’s eyes is refreshing! Never a dull moment! I also enjoying writing, reading and volunteering for the non-profit organization: Shatterproof."

What is your personal philosophy?  "Live and love all aspects of your life fully. Embrace the moments and be present. Spend TIME with people who mean the world to you. Time is the best gift you can give and receive. Strength, kindness and grace should be worn as a second skin. Be you always."

MEET THE TEAM

 

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